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Terms & Conditions

Last Updated: 15 August 2025

 

  1. Definitions

In these Terms & Conditions:

  • “D2 Atelier,” “we,” “us,” “our” refers to D2 Atelier, the provider of services.
  • “Client,” “you,” “your” refers to the person(s) or entity booking or using our services.
  • “Services” means the lifestyle, concierge, and related arrangements we provide.
  • “Third-Party Supplier” means any external provider (e.g., hotels, transport, caterers) engaged by D2 Atelier on your behalf.
  • “Force Majeure” means any event beyond the reasonable control of D2 Atelier that prevents or delays performance, including natural disasters, pandemics, acts of government, strikes, extreme weather, or other unavoidable circumstances.
  • “Special Conditions” means any additional terms agreed in writing at the time of booking, which form part of this agreement.
  1. Agreement to Terms

By accessing our website, communicating with us, or confirming a booking, you agree to these Terms & Conditions and any Special Conditions that apply to your booking. If you do not agree, you must not proceed with using our services.

  1. Scope of Services

D2 Atelier provides bespoke lifestyle and concierge services primarily in Mallorca and internationally. These may include property rentals, event planning, travel arrangements, transportation, dining reservations, private chef services, and procurement.

We reserve the right to refuse any request that is:

  • Illegal or prohibited under local, national, or international law.
  • Unsafe or poses a health/safety risk.
  • Outside our operational capabilities or contrary to our ethical standards.
  1. Bookings & Confirmation
  • All bookings must be confirmed in writing via email, WhatsApp, or other approved channels.
  • A booking is not considered final until we have confirmed availability in writing and any required deposit or payment has been received.
  • Third-Party Supplier availability is subject to their own confirmation.
  1. Pricing & Payment
  • Pricing will be provided in writing before confirmation.
  • All amounts must be paid in the currency and within the timeframe specified in your booking confirmation.
  • Prices generally exclude taxes, service fees, and supplier surcharges unless stated otherwise.
  • Accepted payment methods include bank transfer, credit/debit card, or other methods agreed in writing.
  • Failure to make payment by the agreed date may result in cancellation without refund.
  1. Cancellations & Refunds
  • Cancellations must be made in writing to hola@d2atelier.com.
  • Cancellation deadlines and refund eligibility will be as stated in your booking confirmation.
  • Where a Third-Party Supplier is involved, their cancellation policy will apply in addition to ours and may result in non-refundable charges.
  • Refunds, if applicable, will be processed to the original payment method within [X] business days.
  1. Third-Party Suppliers
  • We act as an agent when booking services provided by Third-Party Suppliers.
  • You are bound by the terms and conditions of those suppliers.
  • We are not responsible for the acts, omissions, delays, or failures of any Third-Party Supplier.
  1. Client Responsibilities

The Client agrees to:

  • Provide accurate and up-to-date information for bookings.
  • Comply with all applicable laws and supplier rules during the provision of services.
  • Accept full responsibility for the conduct of any guests or participants in services arranged through us.
  • Cover the cost of any loss or damage caused by you or your guests, including repair, replacement, and associated expenses.
  • Obtain appropriate travel or event insurance where applicable.
  1. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability for any claim is limited to the amount paid by you for the service giving rise to the claim.
  • We are not liable for indirect, incidental, or consequential damages, including loss of profit, enjoyment, or business opportunities.
  • We are not responsible for any failure or delay caused by Force Majeure events.
  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
  1. Force Majeure

Neither party shall be liable for failure or delay in performance due to events beyond their reasonable control. If a Force Majeure event occurs, the affected party will notify the other as soon as possible, and the obligations will be suspended for the duration of the event.

  1. Intellectual Property
  • All content on our website and in our materials (including text, images, designs, and branding) is owned by D2 Atelier or licensed to us.
  • You may not reproduce, distribute, or use our content without written permission.
  1. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the terms of that policy.

  1. Changes to Terms

We may amend these Terms & Conditions at any time. The updated version will be published on our website with a new “Last Updated” date. Significant changes will be communicated directly via email where possible.

  1. Governing Law & Jurisdiction

These Terms & Conditions are governed by Spanish law. Any dispute will be subject to the exclusive jurisdiction of the courts of Palma de Mallorca.

D2 Atelier

Email: hola@d2atelier.com